Terms of service

Terms of Service

OVERVIEW

This website is operated by Mr Ben's. Throughout the site, the terms “we”, “us” and “our” refer to Mr Ben's.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

PRODUCTS

We make every effort to describe and photograph our products accurately. Many of our items are antique, vintage, pre-owned or one-of-a-kind and may therefore show signs of age, wear, repair or previous use.

These characteristics are part of the nature of such items and, where relevant, will be described or shown in the product listing.

Colours and appearance may vary slightly depending on your screen or device.

ORDERS

Placing an order constitutes an offer to purchase an item. Your order is accepted when we confirm acceptance of the order.

We reserve the right to cancel or refuse an order where necessary, including where an item is no longer available, there has been a pricing or listing error, or we are unable to fulfil the order.

If we cancel an order after payment has been taken, the amount paid will be refunded.

PRICES AND PAYMENT

Prices are displayed in pounds sterling (GBP) unless otherwise stated.

Any applicable delivery charges will be shown during checkout before you complete your purchase.

Payment must be successfully completed before an order can be fulfilled.

DELIVERY

Available delivery methods and charges will be shown at checkout where applicable.

Delivery times are estimates and may vary depending on the item, destination and delivery provider. Larger items such as furniture may require separate delivery arrangements.

Customers are responsible for providing accurate delivery and contact information when placing an order.

RETURNS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and your applicable statutory consumer rights.

To request a return, please contact us at hello@mrbensshop.co.uk

. Where a return is accepted, we will provide the appropriate return instructions and address privately.

Please do not return an item without contacting us first.

DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if an item arrives damaged, defective or materially different from the item ordered.

We may ask you to provide photographs or other information so that we can investigate the issue and arrange an appropriate resolution.

WEBSITE CONTENT

All text, photographs, graphics, branding and other original content appearing on this website belong to Mr Ben's or their respective rights holders and may not be reproduced or used commercially without permission.

THIRD-PARTY SERVICES

Our online store is hosted by Shopify. We may also use third-party services to provide payment processing, delivery and other functionality necessary to operate the store.

Use of those services may also be subject to the relevant provider's terms and privacy policies.

PRIVACY

Personal information submitted through this website is handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on this website will be the current version.

GOVERNING LAW

These Terms are governed by the applicable laws of the United Kingdom. Nothing in these Terms affects any statutory rights you may have as a consumer.

CONTACT

Questions about these Terms or an order can be sent to:

Mr Ben's
Email: hello@mrbensshop.co.uk

Telephone: +44 7895 687704